1. Overview

rydes.au (ABN 46 389 473 757) (“we”, “us”, “our”) provides local private rideshare and booked passenger transport services in Blackheath and the Upper Blue Mountains, NSW. We keep data collection to the strict minimum required to run our service, process cashless payments, and comply with NSW Point to Point Transport and Australian tax laws.

2. Information We Collect

When you contact us, book a ride, or use our website, we may collect:

Booking & Contact Details: Your name, phone number, pickup and drop-off locations, trip date/time, and any messages sent via WhatsApp, SMS, or phone call.
Waitlist Preferences: If you opt in to our schedule waitlist during offline hours, your preferred travel days, time windows, and Australian mobile number.
Payment Confirmation Data: Transaction timestamps, amounts, and card brand/last four digits processed via Stripe. We never see, collect, or store your full credit or debit card numbers.
Website Usage Data: Basic, anonymised visit metrics collected via Cloudflare Web Analytics. Like any website, our hosting provider also receives your IP address and basic browser information when you load a page, and so does Google Fonts, which supplies the fonts our website uses.

3. How We Use & Store Your Information

We use your information solely to:

Confirm bookings, dispatch your driver, and communicate about your trip.
Process cashless payments and refunds via Stripe.
Maintain mandatory trip and safety records required under the Point to Point Transport (Taxis and Hire Vehicles) Act 2016 (NSW) and Australian Taxation Office (ATO) regulations.

Our website and backend infrastructure are hosted by Cloudflare. We retain booking and transaction records only for as long as required by NSW transport regulations and Australian tax law.

4. Analytics & Cookies

Our website uses Cloudflare Web Analytics, a privacy-first service that measures page visits and performance without cookies or cross-site tracking. We do not use advertising or tracking cookies, and we never sell your information to advertisers.

5. Third-Party Sharing

We never sell or rent your personal information. We only share data with essential service providers needed to deliver your ride:

Payment Processor: Stripe for cashless card, Tap-to-Pay, and digital wallet payments.
Communication Platforms: WhatsApp (operated by Meta) and Australian telecommunications carriers when you message or call us.
Infrastructure: Cloudflare for secure web hosting and backend storage.
Website Fonts: Google Fonts, which receives your IP address when our pages load.
Regulators & Law Enforcement: When legally required under NSW Point to Point Transport legislation or Australian law.

Overseas Storage: Some of these providers store or process data outside Australia. Stripe, Cloudflare, WhatsApp, and Google operate global networks and may store or process your information in the United States and other countries. We use established providers with strong security practices, and their handling of your information is also governed by their own privacy policies.

6. Access, Correction & Complaints

You may request access to, correction of, or deletion of your personal information (subject to mandatory statutory record-keeping) at any time by emailing hi@rydes.au.

If you have a privacy concern or complaint, email us at the same address and we'll respond within 30 days.